What happens when I call 911?

Once a call is placed to 9-1-1, the dispatcher will begin by asking standard questions.

Questions like:

• What is the address of the emergency?
• What is the phone number you are calling from?
• What kind of emergency are you having?
• What is your name and address?

These very important in the case a call is disconnected for various reason and to get the proper help to the proper place.

Are these questions delaying help being sent?

No, these questions are needed to provide the appropriate emergency response to your situation. Please note that once the information is starting to be gathered the proper personnel are being dispatched as the questions are being asked. Additional questions may be asked and relayed to responding personnel as needed.

Is Text to 9-1-1 currently available?

The Sequatchie County E-911 Center has the capabilities in place for when text to 9-1-1 goes live but at this time it is not available. A request has been submitted to enable this feature with the State.

What should I do if I call 9-1-1 by accident?

It happens! If you accidentally call 9-1-1 please stay on the line and inform the dispatcher that you accidentally dialed 9-1-1. By doing this it helps clear the call from the call log and allows the dispatcher to focus on new calls from those in need. By simply hanging up it creates and extra workload because the dispatcher must call back and try to determine if there is a problem and/or send police to determine if there is an emergency. By letting the dispatcher know of a misdialed call it can save precious time and resources.